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SA Water: Smart Wastewater Network Management For Enhanced Customer Service.pdf

Smart-Wastewater-network-our-SA-Water-case-study.pdf
Preview of SA Water: Smart Wastewater Network Management for Enhanced Customer Service
🔗 Source: exposedata.com.au
📊 Size: 771 KB
👤 Author: Taylah Lees
⬇️ Downloads: 85

Summary

SA Water faced challenges with reactive wastewater management, including blockages, overflows, and excessive odors, leading to delayed remediation and environmental/customer sentiment impacts. Exposé architected and delivered a cutting-edge smart wastewater network solution using Azure IoT Hub, Stream Analytics, Storage, Database, Data Factory, Databricks, Power BI Embedded, App Service, Key Vault, and R.

Key Features:

- Real-time Monitoring: Integrates hundreds of smart IoT devices measuring water levels, H2S (odour) detection, wind direction/speed, and rainfall.
- Contextual Data Integration: Combines real-time data with corporate systems' contextual information (assets, geography).
- Data Ingestion & Analytics: Handles big data storage, in-flight processing for alerts/alarms, and powerful visualizations for monitoring and analytics.
- Proactive Response: Enables real-time tracking of sewage flooding, choke rates, and odour levels, allowing proactive responses to adverse events.
- Long-term Cost Savings & Service Improvement: Provides fresh insights into network impacts from time and weather conditions, driving strategic cost savings and service enhancements.

Business Benefits:

- Improved customer service through proactive management of wastewater assets.
- Reduced environmental and public health damage.
- Enhanced customer sentiment by minimizing adverse water events.
- Opportunities for long-term cost savings and service improvement strategies.

SA Water's success led to an expansion of the smart network, incorporating thousands of additional sensors and advanced analytics capabilities.

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Description

This solution enhances customer service through advanced wastewater network management using a smart system, addressing issues like blockages, overflows, and odour. It improves proactive maintenance and data-driven insights for better environmental protection and service optimization. The project involved an agile team with SA Water and external partners.

Technical Information

  • File Format: PDF
  • File Size: 771 KB
  • Pages: 3
  • Language: EN
  • Author: Taylah Lees
  • Total Downloads: 85
  • Last Updated: 3 weeks ago

Document Overview

This PDF document about SA Water: Smart Wastewater Network Management for Enhanced Customer Service provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into SA Water: Smart Wastewater Network Management for Enhanced Customer Service.

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