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Samsung_Care-plus_for_Business_Support_Chart2023_0802_Final.pdf
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📊 Size: 125 KB
📄 Pages: 1 page
⬇️ Downloads: 58

Summary

Enterprise technical support plans include access to Tier-3 experts, named callers, and multiple supported locations within the U.S. The plan offers 10 support requests per year, phone support (12x5), and service portal and email support. Response times vary by severity, with Severity 1 issues addressed within 4 business hours, Severity 2 within 24 business hours, Severity 3 within 48 business hours, and Severity 4 within 72 business hours. Additional features include troubleshooting lab, single point of contact, and collaborative support for enterprise applications. The plan is limited to less than 1,000 employees, but can be expanded with additional options.

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Description

Enterprise technical support plans include access to Tier-3 experts, named callers, and multiple supported locations within the U.S.

Technical Information

  • File Format: PDF
  • File Size: 125 KB
  • Pages: 1
  • Language: EN
  • Total Downloads: 58
  • Last Updated: 12 hours ago

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