Fred IT Group: Leading Retail IT Support And Innovation In Australia.pdf

Fred IT Group is an Australian IT support and services company specializing in retail and pharmacy sectors, with a national team of 140 staff across six local offices. They serve:

- 3,000 businesses
- 2,500 pharmacies
- 2,000 broadband customers

Business Challenge

Fred's Fred Mobility software runs on Windows Mobile devices, communicating with central POS databases for inventory management and other tasks. With 100+ devices deployed and growing rapidly, they sought an Enterprise Mobility Management (EMM) solution to:

- Efficiently manage all devices remotely
- Improve customer support and service
- Facilitate quicker problem resolution
- Maintain a consistent device image

Industry Application Area

IT and Support Services Company

Mobile Devices

Datalogic Memor

Solution

After evaluating various options, Fred chose SOTI MobiControl for its simplicity, ease of deployment (self-installed), and comprehensive features:

- Centralized control
- Helpdesk support
- Asset management
- Package deployment

Result

Deployed across Australia, SOTI MobiControl has:

- Streamlined device usage and support
- Reduced costs through efficient deployment and updates
- Minimized on-site visits and downtime
- Improved helpdesk efficiency with consistent device images

Fred anticipates significant savings from MobiControl's capabilities as their in-house application continues to evolve. SOTI's local Australian agent has been instrumental in the successful implementation.