**Receptionist: Customer Service & Administrative Support**.pdf

# Receptionist Job Description

The Receptionist is pivotal in delivering exceptional customer service, handling various inquiries, and facilitating communication within a facility. Key responsibilities include:

- Telecommunication: Answering and managing multiple phone lines, providing information, screening calls, and taking messages.
- Guest Relations: Greeting visitors, offering direction, and ensuring their comfortable arrival at their destination.
- Assistance: Supporting residents, family members, employees, and visitors with their needs.
- Administrative Tasks: Word processing, data entry, maintaining daily staff census, appointment books, and general filing systems.
- Security & Mail Handling: Following access control procedures, receiving mail, deliveries, and couriers, and reporting resident concerns to the Administrator.
- Maintenance: Keeping the common room clean and tidy.

## Qualifications:

- High school diploma or equivalent.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong multi-tasking, prioritization, and pressure management skills.
- Professional presentation and demeanor.
- Resourcefulness, tactfulness, and proactive issue resolution abilities.

## Physical Requirements:

- Ability to move intermittently throughout the workday.
- Proficient English language communication (speaking and writing).
- Mental and emotional stress tolerance.
- Independent work, flexibility, integrity, and effective collaboration with residents and personnel.
- Lifting and carrying capacity of at least 25 pounds for distances up to 50 feet, with ability to push/pull as required.
- Participation in resident evacuation during emergencies.