Volkswagen All-in Warranty Terms
These terms and conditions form the terms and conditions that apply to the Volkswagen All-in Warranty element of your All-in plan and shall apply for the contract period. Please keep it together with your Confirmation of Cover in a safe place.
All the details and conditions of your All-in Warranty cover are set out in the following pages. However, if you have any questions, your Volkswagen Retailer or Volkswagen Authorised Repairer will be able to help you. To locate your nearest Volkswagen Retailer or Volkswagen Approved Repairer, please refer to volkswagen.co.uk
Meaning of words
Agreement means the All-in plan, which shall comprise of these terms and conditions together with your Confirmation of Cover and the terms and conditions for the All-in Roadside Assistance and Service Plan.
Area of cover means the UK and Continental Europe.
Beneficiaries means you or any other driver of your vehicle using your vehicle with your permission and any passenger of your vehicle at the moment an electrical or mechanical failure occurs.
Bodywork means all bodywork, paintwork, body component (including encased aerials, gas struts, sunroof assemblies, soft top roofs, and seat frames, strikers, hinges or any component which may require adjustment from time to time).
Brake frictional materials brake discs, drums and frictional material.
Clutch frictional material clutch frictional material, clutch pressure plates, dual clutch systems and release bearings.
Confirmation of Cover means the attachment provided with your Confirmation email, which details your policy number and contract period.
Consequential failure means the failure of any part which has directly resulted from the electrical or mechanical failure of a covered component, except where this subsequent or secondary failure has arisen from an excluded cause (such as abuse, accident, fire, impact or neglect) or has occurred to batteries, bodywork, brake frictional materials, bulbs, carpets, clutch frictional material, glass, trim, tyres, upholstery, wheels or wipers. The maximum payable for consequential failure is £5,000 per claim including VAT.
Continental Europe means Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
Contract period means the period shown on your Confirmation of Cover between your start date and end date.
Electrical or mechanical failure means the sudden and unexpected failure of a component which is covered by this Warranty and which needs immediate repair or replacement. Wear and tear is included for the first 100,000 miles from first registration of your vehicle under the Warranty. Water ingress is included. Consequential failure is included for up to £5,000 per claim inclusive of VAT.
Incident date means the date of the incident that results in the claim.
Market value means the value of your vehicle as at the incident date as per industry price guides for used vehicles, or as determined by an independent engineer.
Maximum claim limit The maximum we will pay per claim and in total in the contract period is the market value of your vehicle including VAT.
No-claim period The first 30 days of your All-in Warranty where you will not be able to make a claim. This is only applicable to your vehicle if it had no warranty cover in place for more than 30 days prior to when your All-in plan started. This will be clearly shown on your Confirmation of Cover if applicable. If any components suffer electrical or mechanical failure in this period, they will not be covered under this policy.
Private individual means a person who is using the your vehicle for their own personal use and who is not a motor trader, garage, business or individual dealing in the buying and selling or repair of motor vehicles.
UK means England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.
Water ingress means the general seepage of externally originating water (such as rainfall or surface splashing) through misaligned bodywork or seals which protect mechanical and electrical components, but excluding the total submersion, immersion or flooding of an affected component.
We, our, us means Volkswagen UK and/or any third party acting on our behalf. Volkswagen UK is a trading division of Volkswagen Group United Kingdom Limited, Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN.
Wear and tear means the gradual reduction in performance of a component over time from normal usage, resulting in the fail its intended function.
You, your, yours means the private individual or business named on your Confirmation of Cover, or any subsequent owner of your vehicle declared to us (in line with the “Transfer of ownership” section) during the contract period.
Your vehicle means the vehicle shown on the Confirmation of Cover.
Introduction
Volkswagen All-in Warranty has been designed to help protect you against the costs incurred in the event of an electrical or mechanical failure of a covered component.
This document gives you full details of your Warranty cover, please keep it together with your Confirmation of Cover in a safe place.
All the details of how to make a claim together with conditions of your cover are set out in the following pages. If however, you have any questions, your Volkswagen Retailer or Volkswagen Authorised Repairer, will be able to help you. To locate your nearest Volkswagen Retailer or Volkswagen Approved Repairer please refer to volkswagen.co.uk
Summary of cover
Cover and limits
Warranty Parts and labour in respect of repair or replacement of covered components up to the market value of your vehicle.
Warranty (Continental Europe) Maximum 60 days in each 12 month period.
For full terms and conditions for your All-in Warranty, please read this document together with your Confirmation of Cover. All claim limits in this document and in your Confirmation of Cover are inclusive of VAT.
Important information
Your Confirmation of Cover will confirm your All-in Warranty policy number and contract period.
It is very important that you read the whole of this document, together with the Confirmation of Cover, and make sure that you understand what is covered, what is not covered and what to do if you need to make a Warranty claim or require help.
This Warranty is not an insurance product but a guarantee provided by Volkswagen UK.
Important telephone numbers
For general enquiries about your All-in Warranty, please contact your Volkswagen Retailer in the first instance. Alternatively, you can email [email protected] or call Volkswagen Financial Services on 0370 010 2022 (select the option for service agreements). Lines are open Monday to Friday, 9am to 6pm.
How this cover works
This document and Confirmation of Cover must be read together as one document as they form the contract of cover between you and us. Subject to any no-claim period, we will pay for any valid claims made under this Warranty that occur during the contract period and within the area of cover.
Governing law
Unless you and we agreed otherwise, the laws of England and Wales will apply and all communications and documentation in relation to this Warranty will be governed by the laws of England and Wales.
