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Complaint Procedure (full).pdf

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Preview of Complaint Procedure (full)
🔗 Source: nmdsolicitors.com
📊 Size: 56 KB
📄 Pages: 1 page
⬇️ Downloads: 76

Summary

Northrop McNaughtan Deller Solicitors has a complaints procedure to address client dissatisfaction with their service. Clients can contact Tim Northrop, the Client Care Officer, to report complaints, which will be acknowledged within 3 working days and investigated within 21 days. If the complaint is not resolved, clients can ask for a review or contact the Legal Ombudsman within 6 months of receiving a final response or 6 years of the incident. The Legal Ombudsman handles complaints from consumers and small businesses, while the SRA deals with reports of professional misconduct.

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Description

Northrop McNaughtan Deller Solicitors has a complaints procedure to address client dissatisfaction with their service.

Technical Information

  • File Format: PDF
  • File Size: 56 KB
  • Pages: 1
  • Language: EN
  • Total Downloads: 76
  • Last Updated: 1 month ago

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