RingCentral Metrics.pdf

RingCentral's 2022 customer success metrics show improvements across five categories:
ROI and general business,
cost reduction/IT,
employee productivity and business agility,
business process improvement/workforce mobility, and
customer experience.
Key metrics include:
10-50% revenue growth,
10-75% ROI,
2-12 months payback time,
20-80% increase in customer satisfaction,
25-90% increase in employee satisfaction,
1-3 months implementation time,
5-35% decrease in telecom costs,
0-25% decrease in hardware costs,
5-20% decrease in IT spend,
3-75% decrease in in-person meetings,
5-60% increase in meeting effectiveness,
15-60% increase in employee productivity,
0-50% decrease in app toggling,
0-33% decrease in employee attrition,
36-100% increase in employee mobility,
10-70% increase in resource access,
3-73% increase in information access,
0-50% decrease in ramp-up time,
2-48% improvement in containment rate,
6-40% decrease in cost to serve,
15-89% increase in shifting call volumes to digital,
5-50% decrease in average handle time,
10-65% increase in first contact resolution,
5-50% decrease in hold times,
5-50% increase in average speed to answer time,
0-39% increase in schedule adherence,
0-35% decrease in agent idle time,
0-30% increase in average revenue per agent.