Zebra Knowledge Management 2.0 Strategy Implementation.pdf

- Company: RTM Consulting, Inc.
- Services: Strategic and operational advisory services to enhance revenues and margins through effective use of consulting, professional, and support services.
- Client: Zebra Technologies
- Client Situation: Zebra wanted to leverage its knowledge capital to improve customer services and lower operating costs. It engaged RTM Consulting to establish a KM 2.0 strategy.
- RTM Consulting's Approach:
- Assessed current KM capabilities using its unique KM Framework.
- Quantified potential benefits and cost levers of internal and external knowledge capital use.
- Reviewed existing automation technology specific to the KM environment.
- Results:
- Defined a clear vision and strategy for leveraging knowledge capital for customer service.
- Set goals and measures of success.
- Documented a Return on Investment (ROI) analysis.
- Recommended extracting more value from current KM automation investments.
- Provided insights for effective KM 2.0 strategy implementation.
- Accelerated the process to enable immediate business transformation.
- Challenge Faced by Organizations: Struggling to effectively capture and distribute knowledge for profit and better ROI.
- RTM Consulting's Solution: Developed KM Services offerings to assess, develop, and deliver value-added KM capabilities for market success.
- Benefits of Partnering with RTM Consulting: Accelerated time to value, efficient knowledge management, optimized resources, enhanced employee morale, improved productivity, and maintained competitive edge.
- Testimonial: Dan Walkowski, Vice President, Global Services, Zebra Technologies, praised RTM Consulting's help in accelerating Zebra's KM strategy and plans to support customer service objectives.