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Banking Accessibility.pdf

inclusion-for-all-banking-practices.pdf

🔗 Source: adasoutheast.org

📊 Size: 363 KB

👤 Author: Whaley, Williamson, Goodman, and Morris

⬇️ Downloads: 112

Summary

People with disabilities face barriers in banking, including physical inaccessibility, lack of respect from staff, and inaccessible mobile and internet banking. They are three times more likely to be unbanked and less likely to use full array of bank services. Banks have a responsibility under the Americans with Disabilities Act to ensure accessibility and make reasonable modifications to policies and practices. The study found that people with higher financial skills were more likely to feel respected and welcomed, and that banks need to commit to staff training on disability etiquette and enhanced customer service. Banks should assess physical locations and electronic banking technology to ensure ADA compliance and develop a culture of inclusion.

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Description

People with disabilities face barriers in banking, including physical inaccessibility, lack of respect from staff, and inaccessible mobile and internet...

Technical Information

File Format: PDF
File Size: 363 KB
Pages: 12
Language: EN
Author: Whaley, Williamson, Goodman, and Morris
Total Downloads: 112
Last Updated: 1 week ago

Document Overview

This PDF document about Banking Accessibility provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Banking Accessibility.