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Batho Pele Handbook Chapter6.pdf

Batho-Pele-Handbook-Chapter6.pdf
Preview of Batho Pele Handbook Chapter6
🔗 Source: activateleadership.co.za
📊 Size: 400 KB
👤 Author: Nirala
⬇️ Downloads: 144

Summary

Consultation is a two-way process where customers share their views on their needs and expectations regarding a department's services, and these perceptions are discussed and taken into account in planning service delivery. It's essential in the public service as it helps plan, prioritize, and deliver better services, creates a working partnership with customers, and entrenches the spirit of Batho Pele. Consultation informs and legitimizes decisions, clarifies customer expectations, and fosters cooperation. It's a learning opportunity to understand customers' circumstances, needs, and expectations, as well as one's own shortcomings and limitations. The guide provides practical guidance on consultation, including guidelines, best practices, objectives, outcomes, and key performance indicators.

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Description

Consultation is a two-way process where customers share their views on their needs and expectations regarding a department's services, and these perceptions...

Technical Information

  • File Format: PDF
  • File Size: 400 KB
  • Pages: 34
  • Language: EN
  • Author: Nirala
  • Total Downloads: 144
  • Last Updated: 2 weeks ago

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This PDF document about Batho Pele Handbook Chapter6 provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Batho Pele Handbook Chapter6.

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