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Point Blank Software Service Level Agreement.pdf

Point-Blank-Software-Service-Level-Agreement-.pdf
Preview of Point Blank Software Service Level Agreement
🔗 Source: pointblanksoftware.com
📊 Size: 85 KB
📄 Pages: 2 pages
⬇️ Downloads: 218

Summary

Point Blank Software's Service Level Agreement (SLA) aims to create a cooperative relationship with clients, providing clear reference to service ownership, accountability, and roles. The SLA encourages clients to contact Point Blank for any issues, including response time, loss of confidence, or unprofessional behavior. Clients can submit new service requests through the support portal, email, or phone. Urgent support requests outside standard hours are handled by an after-hours support team, with a typical response time of 30 minutes. The SLA establishes a shared support model, with requests prioritized based on their critical nature, and guarantees response times for different levels of impact, including Extreme, Urgent, High, Moderate, and Low.

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Description

Point Blank Software's Service Level Agreement (SLA) aims to create a cooperative relationship with clients, providing clear reference to service ownership,...

Technical Information

  • File Format: PDF
  • File Size: 85 KB
  • Pages: 2
  • Language: EN
  • Total Downloads: 218
  • Last Updated: 1 week ago

Document Overview

This PDF document about Point Blank Software Service Level Agreement provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Point Blank Software Service Level Agreement.

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