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Click Here To Download The Case Study: Easing Passengers Through CPB, Security, And Beyond.pdf

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Preview of Click here to download the case study: Easing Passengers Through CPB, Security, and Beyond
🔗 Source: synectmedia.com
📊 Size: 1.54 MB
📄 Pages: 4 pages
⬇️ Downloads: 359

Summary

Dallas Fort Worth International Airport (DFW) leverages Passenger360® digital signage and smart, multilingual content to enhance the experience of domestic and international travelers. With over 73 million annual visitors, DFW aims to alleviate passenger anxiety, particularly among non-English speakers, by providing clear wayfinding instructions, walk and wait-time data, visual messaging, and translated essential information.

Synect customized Passenger360® to display dynamic content at four key decision points: Customs and Border Protection (CBP), security checkpoints, recomposure areas, and gates. The system supports up to three languages simultaneously, automatically updating based on flight schedules and passenger origins. Dynamic data like estimated wait times and walk distances aids in quick decision-making.

The results include improved accessibility, reduced stress for travelers, and a more pleasant airport experience. DFW was recognized as the best large airport by ThePointsGuy.com, highlighting the success of this innovative solution.

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Description

DFW Airport utilizes Passenger360® and multilingual content to guide domestic and international travelers through customs, security, and connecting flights, easing anxiety and enhancing operations for over 73 million annual passengers. By providing wayfinding instructions, walk/wait times, visual cues, and translated information, DFW improves customer experience, especially for non-English speakers. This collaborative effort with the customer experience team aims to streamline processes at CBP a

Technical Information

  • File Format: PDF
  • File Size: 1.54 MB
  • Pages: 4
  • Language: EN
  • Total Downloads: 359
  • Last Updated: 1 day ago

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