RingCentral US Invoice Billing Guide.pdf

The RingCentral US Invoice Billing Guide outlines the components of your monthly invoice, aiming to demystify the billing process for customers. Key elements include:

Essential Details:

Billed To: Your registered address.
Account Information: Customer ID, Invoice Number, and total amount due (after credits).
Invoice Date: The date the invoice was generated.
Statement Summary: A concise breakdown of charges for the billing period.

Charge Components:

RingCentral Services/Hardware: Lists specific services and hardware charged to your account.
Calling Credit Packages: Minutes allocated for various types of calls (toll-free, international, information). Reconstructed when credits are depleted.
Taxes & Fees: Federal, state, and local taxes applicable to your invoice (see link for details: https://www.ringcentral.com/legal/taxes-and-fees/states-and-local.html).

Cost Center Management:

If enabled, cost centers allocate services and reflect charges based on specific business units or departments. Changes made after the initial invoice will only affect future invoices.

Payment Options:

Checks (mailed to lockbox)
Wire transfer (USD)
Courier check payment
ACH payment (USD)

Support & Inquiries:

Billing Questions: Contact [email protected] for payment inquiries, one-time credit card payments, or past-due balance notifications.
General Billing Support: Call (888) 898-4591 (U.S.) or (800) 591-6543 (Canada), or email [email protected]. Support is available 24/7 (PST).

Accessing Invoice Information:

* Details can be found in the Billing tab of the RingCentral Phone System.