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Complaint Handling Policy.pdf

HBLAMC-FMR-OCT-22.pdf

🔗 Source: hblasset.com

📊 Size: 5.98 MB

📄 Pages: 35 pages

⬇️ Downloads: 211

Summary

HBL Asset Management has a complaint handling mechanism with multiple channels for receiving complaints, including phone, email, website, social media, and in-person. Complaints are recorded and sent to the relevant department for resolution, with a unique ticket number generated for each complaint. The company aims to resolve complaints within a reasonable time and conducts root cause analysis to improve processes. Records of complaints are maintained for regulatory purposes. The company also provides economic reviews, including inflation and SBP policy rate trends, money market reviews, and equity market reviews. Recent economic developments include a expected slowdown in GDP growth rate to 2.0% in FY23, a decrease in CAD, and an increase in CPI. The SBP has kept the policy rate unchanged at 15.0%, and the equity market has been range-bound with a gain of 136 points in Oct-22.

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Description

HBL Asset Management has a complaint handling mechanism with multiple channels for receiving complaints, including phone, email, website, social media, and...

Technical Information

File Format: PDF
File Size: 5.98 MB
Pages: 35
Language: EN
Total Downloads: 211
Last Updated: 6 days ago

Document Overview

This PDF document about Complaint Handling Policy provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaint Handling Policy.