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Complaints Handling Procedure.pdf

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Preview of Complaints Handling Procedure
🔗 Source: gla.ac.uk
📊 Size: 519 KB
👤 Author: Clare Barnes
⬇️ Downloads: 84

Summary

The University of Glasgow's Complaints Handling Procedure (CHP) aims to resolve dissatisfaction quickly and fairly, with a focus on local, early responses by capable staff. The procedure has two stages: Stage 1 (frontline response) for straightforward issues, and Stage 2 (investigation) for complex or unresolved complaints. If a complainant remains dissatisfied, they can request an independent external review by the Scottish Public Services Ombudsman (SPSO). The CHP emphasizes the importance of maintaining confidentiality, data protection, and expected behaviors from both complainants and staff, with the goal of improving services and preventing similar problems from occurring.

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Description

The University of Glasgow's Complaints Handling Procedure (CHP) aims to resolve dissatisfaction quickly and fairly, with a focus on local, early responses by...

Technical Information

  • File Format: PDF
  • File Size: 519 KB
  • Pages: 43
  • Language: EN
  • Author: Clare Barnes
  • Total Downloads: 84
  • Last Updated: 4 weeks ago

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This PDF document about Complaints Handling Procedure provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaints Handling Procedure.

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