User Satisfaction Survey Report.pdf

Response rate: 76%
Questions and results:
+ Were the care managers' attitudes polite?
- 92%: No rudeness, 6%: Some rudeness, 2%: No answer
+ Did the care managers have sufficient knowledge of care and explain services well?
- 83%: Explained well, 13%: Some explanation, 2%: No explanation, 2%: No answer
+ Were the care managers responsive to users' needs and schedules?
- 90%: Responsive, 7%: Somewhat responsive, 3%: No answer
+ Did the care managers listen to users' concerns?
- 93%: Listened, 5%: Somewhat listened, 2%: No answer
+ Were users able to express their hopes and complaints to the care managers?
- 86%: Able to express, 10%: Somewhat able, 4%: No answer
+ Did the services improve users' daily lives at home?
- 73%: Improved, 22%: Somewhat improved, 3%: No improvement, 1%: No answer, 1%: No answer
* User feedback and responses:
+ Request for individual rehabilitation at day care: Consider using day care rehabilitation or visiting rehabilitation services.
+ Request to increase day care usage due to progressing dementia symptoms: Consult with the care manager to adjust the care plan and increase usage.
+ Inquiry about day care services on Sundays: Currently, no Sunday services are available in the town, but the care manager can help find alternatives.
+ Request for short-term institutional care in emergency situations: The care manager can help find available facilities and make arrangements.