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Zahra Hanifah-ABSTRAK.pdf
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🔗 Source: repo.unida.gontor.ac.id
📊 Size: 146 KB
📄 Pages: 2 pages
⬇️ Downloads: 42

Summary

The study evaluates patient satisfaction with pharmaceutical services at 5 pharmacies in Colomadu District, Karanganyar City, using 5 dimensions: facilities, reliability, responsiveness, assurance, and empathy. The results show a satisfactory patient satisfaction level of 78.86%. The highest gap was found in the tangible and responsiveness dimensions. The Importance-Performance Matrix Analysis suggests that some services need to be maintained, while others have shown good performance and do not need to be prioritized.

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Description

The study evaluates patient satisfaction with pharmaceutical services at 5 pharmacies in Colomadu District, Karanganyar City, using 5 dimensions: facilities,...

Technical Information

  • File Format: PDF
  • File Size: 146 KB
  • Pages: 2
  • Language: EN
  • Total Downloads: 42
  • Last Updated: 1 week ago

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