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Complaints Procedure.pdf

Complaints-Procedure.pdf
Preview of Complaints Procedure
🔗 Source: thehomeclub.com
📊 Size: 100 KB
👤 Author: James Hay
⬇️ Downloads: 148

Summary

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will respond in line with the timeframes set out below.

Our complaints procedure involves:
1. Acknowledging receipt of your complaint within three working days and sending a copy of this procedure.
2. Investigating your complaint, normally by the Lettings Manager, with a formal written outcome within 15 working days.
3. A separate review by a senior member of staff if you remain dissatisfied.
4. A final viewpoint letter within 15 working days of receiving your request for a review.
5. The option to contact The Property Ombudsman for an independent review if you remain dissatisfied, within 12 months of receiving our final viewpoint letter.

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Description

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it.

Technical Information

  • File Format: PDF
  • File Size: 100 KB
  • Pages: 2
  • Language: EN
  • Author: James Hay
  • Total Downloads: 148
  • Last Updated: 2 weeks ago

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This PDF document about Complaints Procedure provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaints Procedure.

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