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AHT Feedback _ Complaints Policy.pdf

AHT-Feedback-_-Complaints-Policy.pdf
Preview of AHT Feedback _ Complaints Policy
🔗 Source: abbeycwmhir.org
📊 Size: 113 KB
📄 Pages: 3 pages
⬇️ Downloads: 34

Summary

The Abbey Cwmhir Heritage Trust has a Feedback & Complaints Policy to ensure volunteers and community members can provide feedback or make complaints, which are responded to appropriately and in a timely manner. The policy defines feedback as an expression of opinion or view on Trust activities, and complaints as expressions of dissatisfaction. The procedure for handling complaints involves an informal stage, where issues are discussed with a Trust representative, and a formal stage, where complaints are made in writing and investigated within 28 working days. The policy also outlines a right to appeal and suspension procedures for gross misconduct.

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Description

The Abbey Cwmhir Heritage Trust has a Feedback & Complaints Policy to ensure volunteers and community members can provide feedback or make complaints, which...

Technical Information

  • File Format: PDF
  • File Size: 113 KB
  • Pages: 3
  • Language: EN
  • Total Downloads: 34
  • Last Updated: 1 week ago

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This PDF document about AHT Feedback _ Complaints Policy provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into AHT Feedback _ Complaints Policy.

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