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Complaints Policy.pdf

Complaints-Procedure.pdf
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🔗 Source: medcansupport.co.uk
📊 Size: Unknown size
⬇️ Downloads: 228

Summary

Medcan Support aims to resolve complaints and improve services, encouraging informal resolution and formal investigation if necessary.
Procedure:
+ Stage 1: Complainant submits a complaint form to the CEO or Director of Finance, who attempts to resolve the issue within 5 working days.
+ Stage 2: If unresolved, the CEO reviews the complaint and makes recommendations within 5 working days.
+ Stage 3: If still unresolved, a Panel of Trustees reviews the complaint, with the complainant given the opportunity to explain their concerns.
 Useful Information:
+ Care Quality Commission contact details: 03000 616161, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA.
+ Local Government & Social Care Ombudsman: https://www.lgo.org.uk/
Appendix A: Complaint Form, which includes statement of complainant, third party or witness details, and complainant's contact information.
 Review: Trustees review all complaints and actions taken annually. Medcan Support reserves the right not to investigate anonymous complaints.

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Description

Medcan Support aims to resolve complaints and improve services.
The organisation encourages informal resolution of complaints.
A formal complaint procedure is in place for unresolved issues.

Technical Information

  • File Format: PDF
  • Language: EN
  • Total Downloads: 228
  • Last Updated: 7 hours ago

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