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Complaints Policy.pdf

PORTSMOUTH-MEDIATION-SERVICE-Family-Mediation-compliments-and-complaints-June-2022.pdf
Preview of Complaints Policy
🔗 Source: portsmouthmediationservice.org.uk
📊 Size: 179 KB
👤 Author: Hilary Keogh
⬇️ Downloads: 76

Summary

Portsmouth Mediation Service aims to provide quality restorative family mediation by listening to and responding to client and stakeholder views, including compliments and complaints. The service welcomes feedback, treats complaints as expressions of dissatisfaction, and deals with them promptly and confidentially. The complaints procedure involves acknowledging complaints in writing, investigating, and responding within four weeks, with the option to escalate to the Trustee Management Committee or the Family Mediation Standards Board if necessary. Confidentiality is maintained except in exceptional circumstances, and the service learns from complaints to improve its services.

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Description

Portsmouth Mediation Service aims to provide quality restorative family mediation by listening to and responding to client and stakeholder views, including...

Technical Information

  • File Format: PDF
  • File Size: 179 KB
  • Pages: 3
  • Language: EN
  • Author: Hilary Keogh
  • Total Downloads: 76
  • Last Updated: 1 week ago

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This PDF document about Complaints Policy provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaints Policy.

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