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Complaints Policy.pdf

DRET_Complaints_Policy.pdf
Preview of Complaints Policy
🔗 Source: dret.greenhousecms.co.uk
📊 Size: 329 KB
👤 Author: AConway
⬇️ Downloads: 167

Summary

The David Ross Education Trust has a Complaints Policy and Procedure that applies to all staff, members, trustees, and local governors, and outlines the process for handling complaints regarding the trust and its academies. The policy covers concerns and complaints relating to academies, staff, and governors, but excludes topics such as admissions, child protection, exclusions, whistleblowing, staff grievances, and staff conduct, which are dealt with by separate policies and procedures. The policy aims to handle complaints fairly, openly, and promptly, and provides a formal review stage prior to a governor panel. The policy is reviewed every three years, unless statutory guidance requires more frequent review, and is available on the trust's website and policy centre.

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Description

The David Ross Education Trust has a Complaints Policy and Procedure that applies to all staff, members, trustees, and local governors, and outlines the...

Technical Information

  • File Format: PDF
  • File Size: 329 KB
  • Pages: 18
  • Language: EN
  • Author: AConway
  • Total Downloads: 167
  • Last Updated: 3 hours ago

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