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Complaints Policy And Procedure.pdf

Complaints-Policy-and-Procedure.pdf
Preview of Complaints Policy and Procedure
🔗 Source: successresources.com.au
📊 Size: 210 KB
👤 Author: Success Resources International Pty Ltd
⬇️ Downloads: 66

Summary

Success Resources International Pty Ltd has a Complaints Policy and Procedure to manage allegations involving staff, learners, and third-party training and assessment providers. The policy ensures a fair and equitable process for expressing complaints, with written procedures for collecting and managing complaints, and communication of these procedures to all staff, third-party partners, and clients. The policy principles include adopting natural justice and procedural fairness, publicly available complaints policy, and a procedure for making complaints, with complaints treated seriously, promptly, impartially, sensitively, and confidentially. The complaints process involves completing a Complaints Form, investigation, and advice of the outcome, with the option to seek outside assistance if not satisfied with the decision.

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Description

Success Resources International Pty Ltd has a Complaints Policy and Procedure to manage allegations involving staff, learners, and third-party training and...

Technical Information

  • File Format: PDF
  • File Size: 210 KB
  • Pages: 7
  • Language: EN
  • Author: Success Resources International Pty Ltd
  • Total Downloads: 66
  • Last Updated: 2 weeks ago

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This PDF document about Complaints Policy and Procedure provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaints Policy and Procedure.

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