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Complaints And Appeals Policy And Procedure.pdf

Complaints-and-Appeals-Policy-and-Procedure-V1.1.pdf
Preview of Complaints and Appeals Policy and Procedure
🔗 Source: transportdrivertraining.com.au
📊 Size: 440 KB
👤 Author: NovaCore
⬇️ Downloads: 69

Summary

TDT Training Australia's Complaints and Appeals Policy and Procedure aims to ensure complaints and appeals are recorded, acknowledged, and dealt with fairly, efficiently, and effectively. The policy outlines the approach to managing complaints and appeals, including making a complaint or appeal, response, and resolution procedures. Key points include:
- Complaints can be made against the RTO, its staff, learners, or third-party providers.
- Appeals can be made in respect of any RTO decision.
- Complaints and appeals will be treated seriously, dealt with promptly, and resolved on an individual basis.
- The internal complaints and appeals process is conducted at no cost to students.
- Potential causes of complaints and appeals will be investigated, and corrective action will be taken.
- Complainants can seek an independent third-party review if the internal process fails to resolve the complaint.
- Victimisation of complainants or respondents will not be tolerated.
- Complaints and appeals will be acknowledged in writing within 3 working days, reviewed within 5 working days, and finalised as soon as practicable or within 30 business days.

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Description

TDT Training Australia's Complaints and Appeals Policy and Procedure aims to ensure complaints and appeals are recorded, acknowledged, and dealt with fairly,...

Technical Information

  • File Format: PDF
  • File Size: 440 KB
  • Pages: 12
  • Language: EN
  • Author: NovaCore
  • Total Downloads: 69
  • Last Updated: 2 weeks ago

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This PDF document about Complaints and Appeals Policy and Procedure provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaints and Appeals Policy and Procedure.

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