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Complaints Policy.pdf

Complaints-Policy-2018.pdf
Preview of Complaints Policy
🔗 Source: edinburghsteinerschool.org.uk
📊 Size: 240 KB
👤 Author: alistair
⬇️ Downloads: 88

Summary

The Edinburgh Steiner School has a complaints policy that allows parents and carers to make a complaint about any aspect of their child's education or the school community. A concern is an informal expression of a problem, while a complaint is a formal request for action to be taken. The school has an informal procedure for addressing concerns, which involves contacting the pupil's teacher or a member of the management group. If the informal approach is not effective, a formal procedure can be followed, which involves submitting a written complaint to the management group. The complaint will be acknowledged within two working days, and a designated trustee will oversee the process. The school aims to resolve complaints within 28 days, and complainants can seek further advice from external organizations if necessary.

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Description

The Edinburgh Steiner School has a complaints policy that allows parents and carers to make a complaint about any aspect of their child's education or the...

Technical Information

  • File Format: PDF
  • File Size: 240 KB
  • Pages: 5
  • Language: EN
  • Author: alistair
  • Total Downloads: 88
  • Last Updated: 1 week ago

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