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Complaints Procedure.pdf

AI-Ltd-Complaints-Procedure-2018.pdf
Preview of Complaints Procedure
🔗 Source: approvedinspectorsltd.co.uk
📊 Size: 116 KB
👤 Author: Chris Letts
⬇️ Downloads: 194

Summary

AI LTD COMPLAINTS PROCEDURE aims to resolve client complaints efficiently and fairly. A complaint is defined as an expression of dissatisfaction that AI Ltd fails to resolve within 5 working days. The procedure has 3 stages: Informal Procedure, Formal Investigation, and Appeal. Complaints will be dealt with within 10 working days, and a record of all complaints will be kept. The directors will review reports quarterly and annually, and an Annual Report is available to clients upon request. Typical complaints include failure to complete services, employee behavior, and discrimination. Clients can contact the CICAIR Registrar if the complaint is not resolved through AI Ltd's procedure.

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Description

AI LTD COMPLAINTS PROCEDURE aims to resolve client complaints efficiently and fairly.

Technical Information

  • File Format: PDF
  • File Size: 116 KB
  • Pages: 2
  • Language: EN
  • Author: Chris Letts
  • Total Downloads: 194
  • Last Updated: 1 month ago

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This PDF document about Complaints Procedure provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaints Procedure.

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