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Customer Internal Complaints Procedure For Residential Lettings.pdf

FINAL_09252_SQ001J_SQ_complaints_lettings_April_23.pdf
Preview of Customer Internal Complaints Procedure for Residential Lettings
🔗 Source: mr1.homeflow-assets.co.uk
📊 Size: 395 KB
👤 Author: Carolyn Atherton
⬇️ Downloads: 71

Summary

Inform Sharman Quinney Lettings about the service or procedure causing concern. Options include writing, calling, visiting a branch, or emailing.
- Address: Sharman Quinney Lettings, Customer Services, 1st Floor, 907 Walsall Road, Great Barr, Birmingham, West Midlands B42 1TN
- Phone: 0121 357 3143
- Email: [email protected]

- Initial Response: A manager will investigate and acknowledge receipt within three working days, detailing the responsible investigator. A detailed response should follow within fifteen working days.

- Further Review: If the response is unsatisfactory, request a review within eight weeks. A different team member will consider the concerns and issue a final response within fifteen working days.

- Deadlock & Alternative Dispute Resolution (ADR): If the issue remains unresolved, Sharman Quinney will inform you of your right to appeal to The Property Ombudsman (TPO).
- TPO Details: The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP, T 01722 333 306, E [email protected], W http://www.tpos.co.uk

- Insurance Complaints: Separate handling to comply with regulatory rules. Contact Customer Relations Department at Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire LU7 1GN, T 01525 244 504, E [email protected]

- Financial Ombudsman Service (FOS): For insurance complaints, a final response allows up to eight weeks. If unresolved, refer to FOS within six months of Sharman Quinney's final response.
- FOS Details: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR, T 0800 0234 567 (free on mobiles and landlines), 0300 1239 123 (costs no more than calls to 01 and 02 numbers), W https://www.financial-ombudsman.org.uk/contact/

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Description

If our service falls short of your expectations, please tell us what went wrong and how we can fix it. You can write to us at Sharman Quinney Lettings, Customer Services, 1st Floor, 907 Walsall Road, Great Barr, Birmingham, West Midlands B42 1TN, or contact us by phone or email.

Technical Information

  • File Format: PDF
  • File Size: 395 KB
  • Pages: 2
  • Language: EN
  • Author: Carolyn Atherton
  • Total Downloads: 71
  • Last Updated: 1 month ago

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This PDF document about Customer Internal Complaints Procedure for Residential Lettings provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Customer Internal Complaints Procedure for Residential Lettings.

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Customer guideCustomer tutorialInternal guideInternal tutorialComplaints guideComplaints tutorialProcedure guideProcedure tutorialResidential guideResidential tutorialLettings guideLettings tutorial

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