陽風苦情解決� �ステム概要.pdf

Youfu has a complaint reception and resolution system. The facility's general manager, Neyama Naoya, and the regional general manager, Katsuzaki Naohiro, are responsible for handling complaints. The labor support general manager, Fushimi Hiro, is also involved. The contact information for complaints is phone: 0123-88-0155, fax: 0123-88-2047, and email: [email protected]. A third-party committee, chaired by Nishimura Takehiko, is also available to resolve complaints. The main contact point is the Lupinas Law Office in Sapporo. Additionally, the Hokkaido Welfare Service Operation Committee and the Sapporo City Central District are also involved in handling complaints. The process for handling complaints includes reporting, notification, investigation, and resolution. All staff members are responsible for receiving complaints and reporting them to the person in charge.