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Craigs Investment Partners: Handling Complaints Procedure.pdf

How-we-handle-a-complaint.pdf
Preview of Craigs Investment Partners: Handling Complaints Procedure
🔗 Source: cdn.craigsip.com
📊 Size: 271 KB
👤 Author: Nicky Edgell
⬇️ Downloads: 32

Summary

Acknowledge Receipt: Within 2 business days, confirm the receipt of the complaint.
2. Proper Consideration: Ensure the complaint is given due attention and careful evaluation.
3. Good Faith and Fairness: Handle the matter with integrity, acting fairly and in good faith throughout the process.
4. Gather Information: Obtain all relevant details to conduct a thorough investigation into the complaint.
5. Timely Response: Communicate the outcome of the investigation and any proposed remedies within 20 business days of receiving the complaint. CIP acknowledges that exceptional circumstances may extend this timeframe.

If the complaint remains unresolved to the customer's satisfaction, they have the right to escalate it through:

- External Disputes Resolution Scheme (EDRS):
- Financial Services Complaints Ltd (FSCL) for New Zealand
- Australian Financial Complaints Authority (AFCA) for Australia
- Financial Markets Authority (FMA) or NZRegCo for internal regulators.

FSCL, an independent external ombudsman service, offers free dispute resolution and can be contacted at 0800 078 278.

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Description

Acknowledge receipt of complaints within 2 business days, ensure fair consideration, and communicate determinations within 20 business days or longer for exceptional cases. If unresolved, refer to Financial Ombudsman Services (e.g., FSCL, AFCA) or regulators (FMA, NZRegCo, ASIC).

Technical Information

  • File Format: PDF
  • File Size: 271 KB
  • Pages: 1
  • Language: EN
  • Author: Nicky Edgell
  • Total Downloads: 32
  • Last Updated: 2 months ago

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This PDF document about Craigs Investment Partners: Handling Complaints Procedure provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Craigs Investment Partners: Handling Complaints Procedure.

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