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Complaints, Complements And Suggestions Policy.pdf

Compliments-Suggestions-Complaints-2021.pdf
Preview of Complaints, Complements and Suggestions Policy
🔗 Source: cargen.com
📊 Size: 613 KB
👤 Author: Ratanda
⬇️ Downloads: 82

Summary

Car & General (Kenya) Plc has a Compliments, Suggestions, and Complaints Policy to handle customer feedback. The policy aims to resolve complaints promptly, learn from them, and improve services. A complaint is defined as an expression of dissatisfaction with the standard or quality of service, action, or lack of action. Complaints can be made in person, by phone, letter, email, online, or through social media. The company welcomes compliments and suggestions to enhance customer experience. However, unreasonable or vexatious complaints will not be tolerated, and actions may be taken to limit contact or refuse further complaints. The policy outlines principles for handling complaints, including investigation, communication, and resolution, and ensures that customers are treated politely and courteously throughout the process.

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Description

Car & General (Kenya) Plc has a Compliments, Suggestions, and Complaints Policy to handle customer feedback.

Technical Information

  • File Format: PDF
  • File Size: 613 KB
  • Pages: 6
  • Language: EN
  • Author: Ratanda
  • Total Downloads: 82
  • Last Updated: 7 days ago

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This PDF document about Complaints, Complements and Suggestions Policy provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaints, Complements and Suggestions Policy.

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