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Compliments And Complaints Policy.pdf

compliments-and-complaints-policy.pdf
Preview of Compliments and Complaints Policy
🔗 Source: sarratt-ducklings.com
📊 Size: 491 KB
👤 Author: mpriggs
⬇️ Downloads: 66

Summary

Sarratt Church of England Primary School has a Compliments and Complaints Policy, which aims to resolve concerns and complaints in a fair and honest manner. The policy has two formal stages: the first stage involves meeting with the Head of School, and the second stage involves a Panel of Governors. The school aims to deal with complaints within 28 school days and will reject frivolous or vexatious complaints. The policy also encourages positive comments and compliments to help the school build on its strengths and improve areas of concern. Key points include:
- Dealing with concerns honestly, politely, and in confidence
- Looking into concerns thoroughly and fairly
- Keeping complainants up to date with progress
- Apologizing if mistakes are made
- Informing complainants of actions taken
- Replying to formal complaints within 28 school days.

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Description

Sarratt Church of England Primary School has a Compliments and Complaints Policy, which aims to resolve concerns and complaints in a fair and honest manner.

Technical Information

  • File Format: PDF
  • File Size: 491 KB
  • Pages: 11
  • Language: EN
  • Author: mpriggs
  • Total Downloads: 66
  • Last Updated: 6 days ago

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This PDF document about Compliments and Complaints Policy provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Compliments and Complaints Policy.

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