Complaints Policy.pdf

Complaints-Policy.pdf
Preview of Complaints Policy
🔗 Source: roundwoodprimary.herts.sch.uk
📊 Size: 214 KB
👤 Author: [email protected]
⬇️ Downloads: 124

Summary

Roundwood Primary School's Complaints Policy outlines the process for making a complaint, defining a concern as an expression of worry or doubt and a complaint as an expression of dissatisfaction requiring investigation and formal response. Complaints can be made by anyone, including parents, carers, and members of the public, and should be raised with the Class Teacher or Headteacher. The policy provides a template complaint form and allows for complaints to be made in writing, by telephone, or in person. The school will consider making reasonable adjustments to enable complainants to access the complaints process and will not normally investigate anonymous complaints. All complaints must be raised within three months of an incident or event, unless exceptional circumstances apply.

Description

Roundwood Primary School's Complaints Policy outlines the process for making a complaint, defining a concern as an expression of worry or doubt and a complaint...

Technical Information

  • File Format: PDF
  • File Size: 214 KB
  • Pages: 19
  • Language: EN
  • Author: [email protected]
  • Total Downloads: 124
  • Last Updated: 7 hours ago

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This PDF document about Complaints Policy provides comprehensive information and guidance. Whether you're a beginner or advanced user, this resource offers valuable insights into Complaints Policy.

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